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Reynolds American Quality Innovation & Improvement Specialist in Clarksville, Tennessee

Quality Innovation & Improvement Specialist

Reynolds American is evolving at a pace like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be the change!


SENIORITY LEVEL: Experienced Non-Manager

FUNCTION: Operations

LOCATION: Clarksville, TN


The Quality Innovations & Improvement Specialist drives collaboration across the facility and other manufacturing sites to deliver strategic Continuous Quality and Process Improvement initiatives. The incumbent plays a key role in leading teams and initiatives as a part of Quality Incident Elimination and Consumer Complaint Elimination within the Quality Pillar of the Integrated Work System (IWS). The incumbent will use data and analytics to identify sources of quality losses, engage with key stakeholders to identify root causes, develop sound solutions, and implement improvements that drive loss elimination.

The role requires a working knowledge of software applications, quality procedures, machine operations, and maintenance activities within the areas assigned. The incumbent will continually monitor performance to deliver Quality Improvement and achieve common goals with Maintenance and Production team members.


  • Utilize working knowledge of Manufacturing Controls environment (including Ignition), MES, PDM, LIMS, Pilgrim SmartSolve, and knowledge of SAP Materials Management.

  • Demonstrate business and technical process experience in manufacturing to facilitate cross functional CPI development and implementation.

  • Analyse, investigate, and report on Consumer Complaints, Quality Alerts and incidents, as well as perform root cause analysis to facilitate issue resolution.

  • Develop cross functional improvement teams with the goal of addressing non-conformances, addressing monthly QRPN’s for each manufacturing department and addressing reoccurring Consumer Complaints.

  • Identify and lead implementation of Quality process improvement initiatives to ensure a holistic view across functions; regularly collaborate with other facilities to share improvement ideas and successes.

  • Support IWS Process by actively leading and/or participating in loss elimination initiatives in both operations and quality.

  • Regular engagement with AM/PM pillar leads to ensure improvements are implemented and delivering results

  • Perform administrative support and Subject Matter Expert roles during regulatory inspections


  • Are you passionate about process improvement?

  • Are you ready to face new challenges working in a fast paced environment?


  • Broad knowledge of manufacturing processes; knowledge of Good Manufacturing Practices is a plus

  • Previous experience in Quality Control, sampling and/ or testing

  • Ability to recognize manufacturing defects and identify root cause

  • Computer skills using Process Control Systems (i.e., Ignition), Manufacturing Execution Systems (MES), MS Office applications (i.e., Word, Excel, and Outlook and present data using MS Excel and Power BI).

  • Quality background (sampling, testing, calibration, qualification, validation) or technical background with problem-solving skills and ability to effectively manage the recommended continuous improvements

  • Strong analytical, problem solving, and risk-based decision-making skills

  • 4 year degree in Management, Science, Engineering or related field (preferred); OR High School diploma or equivalent plus 3 years business and technical process (or process improvement) related experience within a manufacturing environment.


  • Experience in an FDA regulated work environment

  • Knowledge/experience with Integrated Work Systems

  • Experience in Quality Management Systems


At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

  • Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets

  • Great Place to Work Certified

  • Brands sold in over 200 markets, made in 44 factories in 42 countries

  • Newly established Tech Hubs building world-class capabilities for innovation in fourstrategic locations

  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner

  • Seal Award winner – one of 50 most sustainable companies


Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.

Collaboration, diversity and teamwork underpin everything we do here at Reynolds American.We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!


Wage Information

  • Annual Salary: Minimum 70.700; Maximum: 89,100

  • Bonus Target: 10 percent

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

  • Company vehicle for eligible employees

  • Mobile phone allowance for eligible employees

  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.

  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent

  • Company contributes an additional three percent to 401(k) whether employee participates or not

  • Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)

  • Health Savings Account start-up contribution for employees who elect the high deductible health plan

  • Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year

  • Employee assistance program offering 8 free counseling sessions, per issue, each calendar year for employees and their dependents

  • Company paid life insurance of 1x annual base pay ($50,000 minimum)

  • Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)

  • Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance

  • Tuition reimbursement and student loan support

  • Dependent Scholarship Programs

  • Free confidential personal financial counselling service

  • On-site health centres and 24/7 fitness centers at certain company locations

  • A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice

  • Health-care concierge service

  • Volunteer service opportunities

  • Extensive training opportunities

  • Paid Leave:

  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)

  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service;);Senior Director and Officers receive 25 days (pro-rated during first year of service).

  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)

  • Paid Parental Leave + temporary reduced work schedule opportunity

  • Funeral Leave

  • Short-Term Disability Leave

  • Long-Term Disability Leave

  • Jury Duty Leave

  • Military Leave

  • Released Time for Children’s Education

  • Community Outreach Leave

  • Other paid leave benefits, as required by state or local law

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com.