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Reynolds American Analyst Trade Service Model in Winston Salem, North Carolina

Analyst Trade Service Model

Reynolds American is evolving at a pace like no other organization.

To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be the change!

WE ARE LOOKING FOR AN Analyst Trade Service Model


GRADE: Non-Management

JOB TITLE: Analyst Trade Service Model

FUNCTION: TradeMarketing Development

SUB FUNCTION: Trade Strategy

CITY & COUNTRY: Winston-Salem USA


What are the key objectives and expectations from this role?

The Analyst Trade Service Model (ATSM) is responsible for the day-to-day management of the Trade Service Model, outlet value updates, supporting the Trade Strategy team, and working directly with internal and external collaborators to resolve complex issues. Tasks include managing the set up, reporting, and monthly adjustment cadence for the Trade Service Model, resolving customer and Field Trade Marketing inquiries and providing key data to key team members. The ATSM is also responsible for maintaining alignment across multiple functions/departments to optimize program execution, evolution and provide analysis/insights to key decision makers.

The primary focus of this role is to optimize execution and maintenance of the service model data integrity. This position requiresextensive data mining capabilities, creative thinking/problem solving and the ability to provide meaningful business insights. Familiarity with major software platforms like Salesforce, MS Word, MS PowerPoint and MS Excel is required to be successful in this role.

What is the direct impact of this role on the team or organization?

Trade Service Model is national in scope and impacts the Field Trade Marking Team and customers that sell Tobacco Category products. The ATSM will provide data to help solve problems and support the evolution of Trade Service Model that aligns with RMSC business objectives.

Reports to

Senior Manager Trade Service Model (SMTSM)

Number of Direct Reports


Core Relationships

Internal –HR, Trade Marketing, IDT, Operations

External –3rd Party Vendors

Geographic Scope


Travel Required

Rare/Limited Travel by Plane or Car


Critical accountabilities are to lead and complete support functions for all active and future Retail Customers:

  • Current Trade Coverage Plan Processes:

  • Assign Field Trade Marketing (FTM) effort to Outlets Deploy bi-weekly outlet refreshes Quarterly RCM evaluations refresh with IDT

  • Support FTM to balance effort

  • Specific responsibilities include:

  • Assign Field Trade Marketing (FTM) effort to Outlets

  • Implement bi-weekly outlet refreshes to maintain data integrity

  • Complete Quarterly Retail Classification Model (RCM) refreshes

  • Provide data analysis and insights related to trade capacity to multiple partners

  • Ongoing support for Field Trade Marketing

  • Engage with various internal departments

  • Future programming is also a key function of this role

  • Conceptualize solutions to current challenges and share cross-functionally to build alignment

  • Work with HR partners to craft data models for new program constructs and tactics

  • Build, maintain and demonstrate cross-functional relationships to tackle problems and drive forward progress in all areas

  • Develop systems-related field and customer communications/support tools as needed



Experience Required

  • 1 – 3 years of experience in admin management or data system management.

Technical / Functional / Leadership Skills Required

  • Possesses a high-level attention to detail

  • Strong analytical and problem-solving skills

  • Effective oral and written communications

  • Proficiency in Data Tools (Micro Strategy), MS Excel, MS Word, MS PowerPoint, Salesforce and interest in learning new systems

  • Ability to multi-task projects and activities while adjusting to a changing environment

  • Engage with multiple departments to meet objectives

  • Problem solving for mutually beneficial results

Education / Qualifications / Certifications Required

  • High School Diploma or Equivalent


  • Experience in consumer-packaged goods, especially tobacco, and/or other regulated industries

  • Prior experience in data system roles


Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.

  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent

  • Company contributes an additional three percent to 401(k) whether employee participates or not

  • Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)

  • Health Savings Account start-up contribution for employees who elect the high deductible health plan

  • Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year

  • Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents

  • Company paid life insurance of 1x annual base pay ($50,000 minimum)

  • Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)

  • Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance

  • Tuition reimbursement and student loan support

  • Dependent Scholarship Programs

  • Free confidential personal financial counselling service

  • On-site health centers and 24/7 fitness centers at certain company locations

  • A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice

  • Health-care concierge service

  • Volunteer service opportunities

  • Extensive training opportunities

  • Company vehicle for eligible employees

  • Mobile phone allowance for eligible employees

  • Paid Leave:

  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)

  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).

  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)

  • Paid Parental Leave + temporary reduced work schedule opportunity

  • Funeral Leave

  • Short-Term Disability Leave

  • Long-Term Disability Leave

  • Jury Duty Leave

  • Military Leave

  • Released Time for Children’s Education

  • Community Outreach Leave

  • Other paid leave benefits, as required by state or local law

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com.