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Reynolds American Direct Accounts Analyst II in Winston Salem, North Carolina

Direct Accounts Analyst II

Reynolds American is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!



FUNCTION: Operations

LOCATION: Winston Salem, NC


Reports to

Sr Manager Direct Accounts

Number of Direct Reports


Core Relationships

Internal -

External -

Geographic Scope


Travel Required


This role is part of Operations: Wholesale and is responsible for providing world class service and support for direct buying customers of the RAI Operating Companies and field-based Trade Marketing personnel. The Analyst will be accountable for direct account management proactively engaging with key personnel at assigned direct buying customers to address issues and opportunities related to product orders (replenishment and promotional) and deliveries. The scope of responsibility also includes active collaboration with internal functions and Trade Marketing personnel regarding product and promotional orders, credits/debits, allocations, logistics, invoices, and customer reports.


  • Review customer orders daily for assigned direct buying customers to provide proactive resolution to issues regarding out of stocks, changes in delivery dates and any pending transactions

  • Independently evaluate orders which exceed weekly allocations and make decisions which protect our ability to compete by ensuring all customers have access to available finished goods

  • Monitor, trouble-shoot and resolve problems relating to orders submitted via EDI and collaborate with internal functions and our direct customer’s technical personnel to resolve issues

  • Assist customers with our on-line ordering site Order Direct

  • Develop and review Promotion Execution status reports for key customers

  • Generate Tax Affidavits for State Tax reimbursements

  • Issue FICO credits and generate required financial documents

  • Actively participate in team projects and collaborate with multiple internal and external stakeholders


  • Do you have strong analytical and problem-solving skills?

  • Can you make independent judgements to assess and resolve issues in a challenging and changing environment?

  • Do you have a customer focused mindset?


  • Bachelor’s Degree preferred, High School Diploma accepted and equivalent work experience (2-5 years)

  • Demonstrated ability to identify obstacles/issues and develop solutions to balance business and customer needs

  • Strong analytical and problem-solving skills

  • Solid Organizational skills with the ability to manage multiple projects in a fast-paced environment

  • Strong interpersonal, oral and written communication skills

  • Demonstrated proficiency in Microsoft Office and SAP


  • Previous SAP experience

  • Exposure to EDI


At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

  • Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets

  • Great Place to Work Certified

  • Brands sold in over 200 markets, made in 44 factories in 42 countries

  • Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations

  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner

  • Seal Award winner – one of 50 most sustainable companies


Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.

Collaboration, diversity and teamwork underpin everything we do here at Reynolds American.We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!


Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.

  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent

  • Company contributes an additional three percent to 401(k) whether employee participates or not

  • Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)

  • Health Savings Account start-up contribution for employees who elect the high deductible health plan

  • Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year

  • Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents

  • Company paid life insurance of 1x annual base pay ($50,000 minimum)

  • Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)

  • Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance

  • Tuition reimbursement and student loan support

  • Dependent Scholarship Programs

  • Free confidential personal financial counselling service

  • On-site health centers and 24/7 fitness centers at certain company locations

  • A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice

  • Health-care concierge service

  • Volunteer service opportunities

  • Extensive training opportunities

  • Company vehicle for eligible employees

  • Mobile phone allowance for eligible employees

  • Paid Leave:

  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)

  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).

  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)

  • Paid Parental Leave + temporary reduced work schedule opportunity

  • Funeral Leave

  • Short-Term Disability Leave

  • Long-Term Disability Leave

  • Jury Duty Leave

  • Military Leave

  • Released Time for Children’s Education

  • Community Outreach Leave

  • Other paid leave benefits, as required by state or local law

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com.