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Reynolds American Lead Finance Manager Order to Cash in Winston Salem, North Carolina

Lead Finance Manager Order to Cash

Reynolds American is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!



FUNCTION: Finance – Treasury

LOCATION: Winston-Salem, NC


This key role is responsible for managing over $21 billion of order to cash operations for all of Reynolds’ (RAI) subsidiaries. This includes completing credit and collections policies, processes, and standard methodologies as it relates to the resolution of past due balances, order release, cash/credit resolution, and coordinating customer dispute resolution of trade receivables. This position regularly interacts with accounting, treasury, field trade reps, wholesale operations, and logistics teams along with our customers.

Reports to

Senior Director Treasury

Number of Direct Reports

4 indirect team members in GBS Costa Rica

Core Relationships

Internal: Treasury, Accounting, Business Controls, Wholesale Operations, GBS

External: 200+ Wholesale Customers, Banks, Auditors

Geographic Scope


Travel Required



  • Manage the order to cash operations for RAI’s operating companies that collect and process over $80 million per day (20k invoices/month) for domestic and international sales

  • Oversee the monitoring and reviews of the aging schedules and financials of customers. Perform financial analysis of customers to establish the appropriate credit terms. Responsible for the cash application and reconciliation of payments to customer accounts daily

  • Ensure payments are processed timely to avoid delays in shipments. Oversee the balance sheet reconciliations and sub-ledgers. Provide analysis and reports for the quarterly and year-end deferred revenue recognition accounting

  • Perform activities that facilitate a timely and accurate processing of monthly/quarterly/yearly closing and report distribution. Responsible for review and approval of SAP BW sales exception reports on monthly basis, taking action on discrepancies

  • Own the credit master file information to ensure proper banking and customer information. Exercise sound credit decisions on customer order release based on established policies, procedures, and standard methodologies

  • Maintain a working knowledge of customer requirements, such as, customer contracts, letters of agreement, special terms, discounts, and other information relative to customer accounts while exercising sound judgments, related research, and resolution of customer inquiries or disputes

  • Build and maintain a collaborative working relationship with the wholesale operations team. Responsible for the task level descriptions that govern the process performed by GBS team members

  • Responsible for the service level agreement with GBS for the order to cash process. Global sanctions compliance expert and approver

  • Lead departmental meetings, provide coaching and managerial support. Own SOX and Business Continuity processes for order to cash

  • Deliver and manage ad hoc order to cash projects as needed


  • Do you have experience working in order to cash?

  • Do you have experience working with different collaborators?


  • Bachelor's degree in accounting, finance, business administration or related area required.

  • Strong finance and analytical skills with at least 3 years of experience

  • Must possess an ability to make quick decisions and use sound judgment.

  • Must be a strategic problem solver with strong influencing and leadership skills.

  • Demonstrated effective oral and written communication skills. Excellent interpersonal skills.

  • Demonstrated excellent PC skills and detailed knowledge of MS Office.

  • Must be detail oriented, reliable, and financially responsible.

  • Must possess a high sense of urgency and work ethic.

  • A self-starter who can work with minimal direct supervision, with the expectation of working as a motivated and cooperative team member.

  • Proven track record to challenge the status quo.


  • CPA, MBA

  • SAP knowledge


At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

  • Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets

  • Great Place to Work Certified

  • Brands sold in over 200 markets, made in 44 factories in 42 countries

  • Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations

  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner

  • Seal Award winner – one of 50 most sustainable companies


Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.

Collaboration, diversity and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!


Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.

  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent

  • Company contributes an additional three percent to 401(k) whether employee participates or not

  • Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)

  • Health Savings Account start-up contribution for employees who elect the high deductible health plan

  • Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year

  • Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents

  • Company paid life insurance of 1x annual base pay ($50,000 minimum)

  • Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)

  • Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance

  • Tuition reimbursement and student loan support

  • Dependent Scholarship Programs

  • Free confidential personal financial counselling service

  • On-site health centers and 24/7 fitness centers at certain company locations

  • A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice

  • Health-care concierge service

  • Volunteer service opportunities

  • Extensive training opportunities

  • Company vehicle for eligible employees

  • Mobile phone allowance for eligible employees

  • Paid Leave:

  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)

  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).

  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)

  • Paid Parental Leave + temporary reduced work schedule opportunity

  • Funeral Leave

  • Short-Term Disability Leave

  • Long-Term Disability Leave

  • Jury Duty Leave

  • Military Leave

  • Released Time for Children’s Education

  • Community Outreach Leave

  • Other paid leave benefits, as required by state or local law

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com.