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Reynolds American Lead Manager, IT - HR and Payroll Solutions in Winston Salem, North Carolina

Lead Manager, IT - HR and Payroll Solutions

Reynolds American is evolving at a pace like no other organization.

To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be the change!



FUNCTION: IT/ Digital Business Solutions

LOCATION: Winston-Salem, NC


What are the key objectives and expectations from this role?

The Lead Manager role is a highly visible, integral part of the Digital Business Solutions (DBS) team with significant career growth opportunities. This position provides technology leadership in identifying, deploying, maintaining, and project managing DBS services that contribute to Reynolds American’s success.

What is the direct impact of this role on the team or organization?

Enabling the Human Resources Function to leverage technology for the fast and efficient execution of HR processes, with a focus in the areas of Payroll and Employee Lifecycle processes, integrations between global and local systems, and external HR services.

Reports to

Director DBS – HR/LEX/BC&S

Number of Direct Reports


Core Relationships

Internal – Human Resources Business Function; and Local and Global IT/DBS Teams

External – HR Service Providers and IT Solution & Service Providers

Geographic Scope


Travel Required



  • Demonstrate business acumen and a broad understanding of business processes

  • Engage with stakeholders and form partnerships within supported business areas and global teams

  • Direct and manage support partners and suppliers, managing vendor performance

  • Analyze and translate business needs into formal requirements, and follow local and global processes to initiate changes and projects

  • Participate in impact assessments of changes to global systems to ensure value add for local processes and mitigating of impact

  • Lead support teams for delivery of prioritized assignments and projects, and participate in large, cross functional projects

  • Coordinate the resolution of issues across teams, applying the appropriate level of urgency

  • Assist in mentoring and developing less experienced team members


  • Do you have experience in managing IT projects across functions, service providers and IT teams?

  • Do you easily form partnerships across functions, levels, and global regions within a large organization?


  • Minimum of four (4) years of IT or related experience

  • Experience in SAP ERP Solutions (SAP Payroll)

  • Demonstrated Project Management expertise delivering business benefits on time, within scope and budget

  • Strong strategic, analytical, and creative thinking skills

  • Awareness of established and emerging technologies, including integration platforms

  • Excellent interpersonal and communication skills, working with business functions, vendors, and co-workers

  • 4-year degree with a focus in Computer Science, Information Technology, Business Administration, or related field

  • Project Management, ITIL and Agile formal training


  • Experience in, or knowledge of the SAP SuccessFactors HCM Suite

  • Experience in, or knowledge of the Dell Boomi and SAP Integration Suite platforms

  • Experience in, or knowledge of coordinating Azure Single Sign-on connectivity with external service providers


At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

  • Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets

  • Great Place to Work Certified

  • Brands sold in over 200 markets, made in 44 factories in 42 countries

  • Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations

  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner

  • Seal Award winner – one of 50 most sustainable companies


Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.

Collaboration, diversity and teamwork underpin everything we do here at Reynolds American.We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!


Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.

  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent

  • Company contributes an additional three percent to 401(k) whether employee participates or not

  • Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)

  • Health Savings Account start-up contribution for employees who elect the high deductible health plan

  • Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year

  • Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents

  • Company paid life insurance of 1x annual base pay ($50,000 minimum)

  • Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)

  • Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance

  • Tuition reimbursement and student loan support

  • Dependent Scholarship Programs

  • Free confidential personal financial counselling service

  • On-site health centers and 24/7 fitness centers at certain company locations

  • A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice

  • Health-care concierge service

  • Volunteer service opportunities

  • Extensive training opportunities

  • Company vehicle for eligible employees

  • Mobile phone allowance for eligible employees

  • Paid Leave:

  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)

  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).

  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)

  • Paid Parental Leave + temporary reduced work schedule opportunity

  • Funeral Leave

  • Short-Term Disability Leave

  • Long-Term Disability Leave

  • Jury Duty Leave

  • Military Leave

  • Released Time for Children’s Education

  • Community Outreach Leave

  • Other paid leave benefits, as required by state or local law

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com.