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Reynolds American Inc. (RAI) Sr Director, Information Digital Technology - Services in Winston Salem, North Carolina

Sr Director, Information Digital Technology - Services

Date: Feb 4, 2021

Location: Winston Salem, NC, US

Company: British American Tobacco

Reynolds American is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

WE ARE LOOKING FOR A Senior Director, Information Digital Technology

SENIORITY LEVEL: Executive level

FUNCTION: Information & Digital Technology

LOCATION: Winston Salem, NC


This role is part of the US Information and Digital Technology (IDT) team and is responsible for leading IDT Services for the US, handling the execution of a range of Service management processes in support of services (applications / technologies) deployment and/or day-to-day support for end users.

Reports to: SVP, Information & Digital Technology

Reporting Level: 5 Direct Reports; Team of 10

Geographic Scope: US


  • Lead IDT Services team and Third Parties in the US in order to deliver agreed Service level Agreement (IDT Infrastructure, Applications landscape specific to US, End User Services Effectiveness)

  • Articulate the IDT Group Technology roadmap for the region in cooperation with Global teams and end markets and guide the implementation in country.

  • Define and execute Services line simplification within the US to optimize TCO

  • Handle all aspects of US IDT Compliance

  • Optimize Local Service catalogue in accordance to Group Standard and consumption-based model;

  • Coordinate the IDT Services budget in the US


  • Are you ready to be the ambassador of Global IDT Services in the US and bridge the US and Global Teams?


  • 10+ years’ experience in leading the design and implementation of digital technologies

  • Experience in large global organization using in-sourced and out-sourced IDT services and a solid understanding of the management of global services

  • Experience of leading teams

  • Experience of Driving Infrastructure transformation

  • Breadth of knowledge of IDT Service Management methodology (ITIL v4)

  • Bachelor’s degree in: Computer Science, Information Technology, Software Engineering or related field of study and or business experience is preferred

Compensation/Targeted Bonus

  • Competitive Annual Salary

  • Targeted Annual Bonus

  • Relocation assistance available for those who qualify.

Benefit Summary

Our company offers very competitive benefit plans, including:

  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation. Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent

  • Comprehensive health- and welfare-benefits package

  • Eleven paid company holidays annually, plus a generous paid vacation plan based on length of service

  • Company-paid sick and personal days, funeral leave and jury duty leave; Also Parental leave/Reduced Work Schedule

  • Confidential personal financial counseling service

  • On-site health clinics and fitness centers

  • A matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice

  • Health-care advocacy service

  • Volunteer service opportunities

  • Federal credit union membership through Allegacy Federal Credit Union

  • Extensive training opportunities

Reynolds American Inc. and its affiliated companies is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Our organization offers a level of challenge, responsibility and creativity for motivated employees that welcome opportunities for growth.

We are also committed to employing a diverse workforce and valuing different perspectives, experiences and talents to improve the company's potential for optimally achieving its business objectives!

Job Number: 33358

Reynolds American Incorporated is positively transforming the tobacco industry. We’re a family of companies that strives for success in everything we do. The future inspires us because our people are igniting the breakthroughs that are redefining the ways adult tobacco consumers enjoy tobacco in the 21st century.

When other companies talk about growth, they only talk about size. At Reynolds American, we focus on the growth of our people. We take pride in each other’s growth and well-being throughout our careers. We invest in your career and total well-being because we know our companies succeed when our people thrive.


Reynolds American Inc. is an indirect, wholly owned subsidiary of British American Tobacco p.l.c., and the U.S. parent company of R. J. Reynolds Tobacco Company; Santa Fe Natural Tobacco Company, Inc.; American Snuff Company, LLC; Modoral Brands, Inc.; R. J. Reynolds Vapor Company; Lorillard Licensing Company, LLC; Reynolds Brands, Inc.; and Vuse Stores LLC. This position is with RAI Services Company (2200).

Here, you’ll have the opportunity to work on iconic brands and revolutionary products by collaborating with visionary, principled and passionate people every day.

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