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Reynolds American Inc. (RAI) Utilities Engineer III in Winston Salem, North Carolina

Utilities Engineer III

Reynolds American is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!


SENIORITY LEVEL: Experienced Non-Management Level

FUNCTION: Operations

LOCATION: Winston-Salem, NC


What are the key objectives and expectations from this role?

The Utilities Engineer is responsible for maintaining the NovaTech control system and associated SQL databases, implementing HMI and software control changes to support Utility process requirements, and providing historical data to support Management’s needs.

What is the direct impact of this role on the team or organization?

The Utilities Engineer ensures controls minimize cost to produce chilled water, compressed air and steam as well as provides 100% uptime of systems for Manufacturing’s support.

Reports to: Master Engineer

Core Relationships: External- Utilities Operations Staff

Geographic Scope: Local


  • Serves as a productive project team member delivering high quality results for assigned tasks. Assists the project manager with project planning by assisting with the development of work plans, effort estimates and delivery timelines for assigned tasks

  • Builds expertise in Project Management discipline by leading and delivering projects (on time, within scope and within budget).

  • Assists in the identification, development, testing and implementation of new technologies, processes and services to provide the most efficient solutions to accomplish goals.

  • Effectively engages with contracted vendor services providing input to help monitor and improve the vendor’s performance.

  • Maintains awareness of emerging technology and communicates value/impact for supported functions.

  • Analyzes business and client needs to ensure that their big data platform related needs are supported, forecasted, incorporated into technology roadmaps and ultimately implemented in a platform as a service model.

  • Builds data pipelines to data lakes for new data sources and also data extractions to Data Science solutions and Reporting tools.

  • Creates POC data science/reporting solutions and explains the solutions to the stake holders.

  • Operationalize the Models in production and monitors the model drift and data drift.

  • Troubleshoot software controls, databases, and hardware problems

  • Coordinating system changes with IT, vendors, and operations

  • Modify control software for operation’s support

  • Monitor, report and develop applications and programs to ensure equipment and system efficiencies are maximized

  • Supply technical support to any projects or initiatives the include Utility aspects or are associated with Utilities systems

  • Export data from SQL and provide well organized Excel spreadsheets for analysis

  • Modify or generate loop sheets and P&IDs



Experience Required

  • Programming of industrial controls and control loops

  • Working knowledge of MySQL databases, queries and scripting

  • General knowledge of Microsoft Server

  • Strong skills in MS Excel

  • Troubleshooting of industrial instrumentation and controls

  • Working knowledge of the psychrometric chart

  • Working knowledge of the fundamentals of steam, compressed air, vacuum, HVAC, air washers and chilled water along with mechanical equipment which produces the media

  • Solid knowledge of instrumentation

Technical / Functional / Leadership Skills Required

  • Strong analytical, decision making and problem-solving skills with an ability to recommend continuous improvements

  • Demonstrates self-motivation, personal leadership, and the ability to work independently with minimal supervision

  • Ability and commitment to drive change and improvements

  • Strong desire to learn, understand and apply technologies

  • Strong organizational skills

Education / Qualifications / Certifications Required

  • Bachelor of Science Degree in Engineering with 2 years related experience

  • AA Degree in Industrial Engineering Technology, Electronics Engineering Technology or related field with 4 years related experience


  • Basic electrical knowledge of motors and motor control circuits

  • Allen-Bradley PLCs and programming

  • Fundamental understanding of networks and their basic configurations

  • Use of volt meters for 120v to 600V circuits and DC low voltage controls

  • Understanding of Modbus (+/TCP), BACnet, A-B, NovaTech I/O and other IO families.

  • Fundamental understanding of networks and their basic configurations

  • Industrial PPE and safety


  • Describe your work experience with industrial software controls and networks.

  • Describe your work experience with SQL databases.

  • How would you state your proficiency and strength with Excel?

  • Describe a situation where you demonstrated the ability to prioritize your work assignments.

  • How do you stay motivated when you are not directly supervised?

  • Describe your experience with the fundamentals of steam, compressed air, chilled water and HVAC.

  • What have been the most satisfying responsibilities in your past jobs?


  • Competitive annual salary

  • Targeted Annual Bonus


We offer very competitive compensation and benefit plans, including:

  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation. Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent

  • Comprehensive health- and welfare-benefits package

  • Eleven paid company holidays annually, plus a generous paid vacation plan based on length of service

  • Company-paid sick and personal days, funeral leave, and jury duty leave; Also, Parental leave/Reduced Work Schedule

  • Confidential personal financial counselling service

  • On-site health clinics and fitness centers

  • A matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice

  • Health-care advocacy service

  • Volunteer service opportunities

  • Federal credit union membership through Allegacy Federal Credit Union

  • Extensive training opportunities

Our organization offers a level of challenge, responsibility and creativity for motivated employees that welcome opportunities for growth. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at reynoldsamerican_recruitment@bat.com .

About our organization:

Reynolds American Inc. is an indirect, wholly owned subsidiary of British American Tobacco p.l.c., and the U.S. parent company of R. J. Reynolds Tobacco Company; Santa Fe Natural Tobacco Company, Inc.; American Snuff Company, LLC; Modoral Brands Inc.; R. J. Reynolds Vapor Company; Lorillard Licensing Company, LLC; Reynolds Brands, Inc.; Vuse Stores LLC; Kentucky BioProcessing, Inc.; RAI Services Company and Reynolds Marketing Services Company. This position is with R.J. Reynolds Tobacco Company . Job Number: 43496


At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

• Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets

• Reynolds American certified as Great Place to Work

• Brands sold in over 200 markets, made in 44 factories in 42 countries

• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations

• Diversity leader in the Financial Times and International Women’s Day Best Practice winner

• Seal Award winner – one of 50 most sustainable companies


Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.

Collaboration, diversity, and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

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